If you are not entirely satisfied with your accessory you can return it within seven days of receiving it for a full refund minus the cost of shipping. Returns must be unworn, unused and in original saleable condition (labels still attached). This does not apply to pierced earrings or to custom orders. Custom orders include any standard designs where we change an element to make it personal to you, such as a different size, colour, ribbon or wrap.
Please email email@example.com with your order information and a brief reason for your return or exchange within 48 hours of receiving your order. We will send you an approval number which will be used to process your return. Please understand that we have the right to refuse returns that are not in original condition.
When returning items please ensure you retain proof of postage and that you choose a shipping method which offers insurance to cover the value of the goods. It is recommended that any parcel with contents worth more than $150 be shipped fully insured and signed for, as Missie and Tifé cannot be held responsible for lost or damaged returned goods that have not been correctly insured.
Your account will be credited, less any shipping costs, within 5 business days of return receipt. This allow us to inspect the item returned and process your return, after which you will be emailed a return confirmation. All refunds will be issued in the same form as original payment.